This SLA outlines Reputiqa LLC’s commitments to service performance for subscription clients.
1. Service Availability
We target a 99% uptime rate for all hosted services and website environments, excluding scheduled maintenance.
2. Support Response Times
- Urgent issues: Response within 4 business hours
- Standard inquiries: Response within 1 business day
3. Scope of Services
Includes: website monitoring, lead automation management, content scheduling, and design revisions depending on the subscription plan.
4. Client Responsibilities
Clients must provide timely content, approvals, and credentials needed to carry out services effectively.
5. Compensation for SLA Violations
If uptime or response commitments are not met, clients may receive a prorated service credit upon request.
